Returns and Refund Policy

Physical Products Returns and Refund Policy

Thanks for purchasing our physical products at www.charlesmorganguitars.com operated by Charles Morgan Guitars.

In order to be eligible for a refund, you have to return the product within 15 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

We only offer returns on faulty or broken items, not if you change your mind. All guitars are thoroughly tested and we'll do our best to list any known troubles in the condition section of the product listing.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 15 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team at: support@charlesmorganguitars.com

Digital Products Refund Policy

Thanks for purchasing our digital products (or subscribing to our digital services) at www.charlemorganguitars.com operated by Charles Morgan Guitars

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 15 calendar days of your purchase.

After the 15-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs.

If you have any additional questions or would like to request a refund, feel free to contact us at: support@charlesmorganguitars.com